What is your return policy?
Items may be returned within 14 days of receipt, in the original, unused condition. You must first email Tina Barry Designs at email@example.com to obtain a return authorization number. Please include a copy of your invoice or packing slip with your return. We will process your return promptly, although it may take one to two billing cycles for a refund to appear on your credit card statement. Your refund will be processed to the same credit card used to make your purchase.
Sorry, shipping fees are not refundable. In addition, no refunds or exchanges are provided for special or custom orders on items not sold on our website.
What if I want to exchange my item?
Exchanges are handled just like returns. Please notify us within 14 days of receipt that you would like to exchange your item. We’ll issue you an authorization number as well as place an order for the new item. Any difference in the purchase amount will be charged/ credited accordingly. Once the exchanged item is received, we’ll ship the new item. Please note, shipping fees are not refundable on exchange items.
Where do I send my return or exchange?
Please send your return or exchange to the following address:
Tina Barry Designs, INC
476 N Hayden Island Drive
Portland, OR 97217
Please be sure to send your jewelry in a BOX for safe keeping during transit. Please also INSURE your package, as we cannot accept responsibility until your items are returned to our studio.
What if my item needs to be repaired?
We hope you’ll never need a repair. However, in the unlikely event you do, we are happy to repair your item free of charge for up to 90 days after purchase. Please note, as our merchandise changes often, some gemstones may not be available for repair, in which case we will make every attempt to find something similar. We will notify you if this is the case.
Can I buy a single earring to replace the one I’ve lost?
This one we hear occasionally and we certainly want to help if we can. If possible we will replace a single earring, for half the original price of the pair. Please email us at firstname.lastname@example.org and we will follow-up with you. In some cases you may need to send us your one earring so that we can match the gemstone. Please note, as our merchandise changes often, we may not be able to find a stone that matches your earring and thus it is possible we may not be able to sell you a replacement. We do apologize in advance if this is the case.